Privacy Policy

Last Updated: June 3, 2026

1. Information We Collect

We collect information you provide directly to us, including:

  • Order information: Name, email address, shipping address, phone number.
  • Payment information: Processed securely by Stripe. We never store your card details on our servers.
  • Enquiry information: Messages and files you submit via our Contact or Commissions forms.

2. How We Use Your Information

We use your information only to:

  • Process, fulfil, and ship your orders.
  • Send you order confirmation and shipping updates.
  • Respond to your enquiries and commission requests.
  • Comply with legal obligations.

We do not send marketing emails, sell your data, or share it with advertisers.

3. Third-Party Services

We use the following trusted third-party services, each with their own privacy policies:

  • Stripe: Processes all payments securely. Your payment data goes directly to Stripe and is governed by Stripe's Privacy Policy.
  • Cloudinary: Stores product and commission reference images.
  • Shipping providers (USPS, UPS, FedEx, DHL): Receive your name and shipping address solely to deliver your order.

4. Data Retention

We retain your order information for as long as necessary to fulfil your order and comply with our legal obligations (typically up to 7 years for financial records). Commission enquiry data is kept for up to 2 years.

5. Your Rights

You have the right to:

  • Request a copy of the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data (where we are not legally required to retain it).

To exercise any of these rights, please contact us via our Contact page.

6. Data Security

We use HTTPS encryption on all pages and implement reasonable security measures to protect your information. However, no method of transmission over the Internet is 100% secure.

7. Children's Privacy

Our site is not directed at children under 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this policy occasionally. The "Last Updated" date at the top of this page reflects the most recent changes. Continued use of our site after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about our privacy practices or wish to exercise your data rights, please contact us via our Contact page.